Cancellation Policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Right to cancel – instructions for cancellation – Tim Gibson Ltd

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us in writing with your name, geographical address and your telephone number to: Tim Gibson Ltd, Hunters Hill, Crakehall, Bedale, N Yorks. DL8 1LA or to

To meet the cancellation deadline, it is sufficient for you to send your communication concerning

your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the

costs of delivery (except for the supplementary costs arising if you chose a type of delivery other

than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the

loss is the result of unnecessary handling or using by you.  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods but not use of.

We will make the reimbursement without undue delay, and not later than-

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your

decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial

transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees

as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Tim Gibson Ltd, Hunters Hill, Crakehall, Bedale in North Yorkshire. DL8 1LA ENGLAND, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired

You will have to bear the direct cost of returning the goods. The cost is estimated at this time at a maximum but not limited to approximately £75.00 depending on the size and quantity.

For services, like advisory works, if you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is proportionate to the amount of work completed to the point of us receiving the notification of your wish to cancel the service or work being conducted.

An example cancellation form can be downloaded or used from the website